X3 right side cutting in and out

Comments

3 comments

  • Official comment
    Bruce

    Hi Connor,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    Here is a list of steps for the Factory Reset that will help resolve the issue:

    1.Make sure your buds are powered off.
    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.
    3.Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

    You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Connor Miles

    I have tried all those steps but it seems to be a problem with the wire it self as the position of the wire needs to be held at a specific angle to hear the audio.

    2
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  • Baldeep Soni

    I do have the same problem, the wire need to be held at a specific position to have the left bud have audio.

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