Battery Inconsistencies

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4 comments

  • Official comment
    Bruce

    Hi JacksonBlommaert8909,

    Thank you for reaching out about your concern.

    Please note that the battery level announcements are in increments of 20---Starting from Fully Charged > 80% > 60% > 40% > 20% and charge me (below 20%).

    I highly suggest monitoring the exact battery level using the Jaybird App.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • JacksonBlommaert8909

    Hi Bruce,

    Thanks for getting back to me. But the battery readings I'm pulling are from the Jaybird iOS app. I'm seeing a 50% average drop overnight while the headphones aren't charging or in use at all (powered off). My commute is usually around 30 minutes and I'm lucky if it uses less than 30% of a full charge during that commute.

    Thanks,
    Jackson

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  • Bruce

    Hello JacksonBlommaert8909,

    I see, thank you for providing a more detailed description of the issue. Can you try the following please?

    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • JacksonBlommaert8909

    Hi Bruce,

    Just to be clear, I created that initial post on July 26 and the first full day I used the headphones was July 25. They are brand new out of box before then.

    But based on your suggestions, with the battery drain that I'm seeing, a regular work day looks like this:

    1. Wake up 2.5 hours before I would leave for work. Turn on my computer and charge my headphones.
    2. Ride to work and lose about 30-35% of the charge during my ~30 minute commute.
    3. Be at work for 7-9 hours depending on the day.
    4. Put my headphones in to ride home, usually dropped down to 40% or lower by this time.
    5. Hope the headphones don't run out on the way home.
    6. Wake up the next morning and repeat, but use a different charger I'm supposed to get from where? Only the one came in the box and the proprietary cradle/charger isn't exactly something I can grab locally.

    This is a pretty far cry from the 4 hours of playback I'm supposed to get from the headphones without attaching the much heavier external battery.

    With my previous pair of Freedoms, my charging routine was something like this:

    1. Charge the headphones to full, plugged into the computer or the Anker desktop 6 port USB charger.
    2. Wear them to and from work or on other workout activities on weekends.
    3. After three or four days get a low battery warning and charge them. Leave them overnight or not.

    I know this is snarkier than it needs to be, but I'm trying to report an actual problem and being met with battery charging suggestions that make sense individually but are impractical and patronizing when put to use.

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