Headphones x4 are dying



  • Official comment

    Hi Guy B,

    Thank you for reaching out, this definitely shouldn't be happening.

    Please try these suggestions that can help to resolve the issue of your headset:

    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

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  • Guy B


    I have followed those suggestions since getting the headphones.

    The headphones won't even turn on, so I cannot pair with my phone app, even though the charging light says it is fully charged, when plugged into a computer.

    They seem broken to me, not sure what else I can do if they don't turn on anymore.




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  • Guy B

    Hello? Can you help with my issue?

    £100+ for a pair of headphones... And they are broken... Well with in the 2 year warranty period as well.

    Please can you get back to me.

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