My Jaybird x4's will not turn on!



  • Official comment

    Hi Daniel,

    Thank you for reaching out, this definitely shouldn't be happening.

    Please try these suggestions that can help to resolve the issue of your headset:

    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at

    Warm Regards,
    Jaybird Customer Experience

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  • Daniel Henderson

    Hey Bruce,

    Unfortunately, none of those suggestions did the trick. My Jaybirds are less than a year old, and this was not a problem I expected to run into so soon. I bough Jaybirds because of their reputed durability, but maybe I got a bad batch.

    Thanks for the help anyway,


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