Jaybird Run - Left ear bud won't turn on
My left ear bud had problems pairing with my right, and now won't turn on at all. It is fully charged as when I put it in my charger, the solid green light goes on? Not what I expected for $300+ buds. Hope you can offer a solution.
Cheers
-
Official comment
Hello Paul,
I am sorry to know that your Jaybird Run left bud stopped working. This is not the quality we're expecting from our product.
Please follow the steps below to factory reset your buds:
-Turn off your right earbud by pressing the right multifunction button for 3 seconds.
-With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.
-Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.
-When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.
Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
Warm Regards,
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassionComment actions -
Hello Paul, Cheah and Patricia,
I am sorry to hear that it did not work but I appreciate you reaching out.
I've sent you an email with details on how we will proceed with this one.
The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion -
Hi Bruce, it's me Cheah again. I have Ticket Number : 486345, and my case has been passed on from department to department without any assistance and with conflicting messages. Please provide me with a secure concrete answer and solution instead of passing on the bucket any further. As this problem has been pending and I have been very patient about it.
-
Hi Felicia,
Thank you for reaching out. I am sorry to hear that you're experiencing the same.
I've sent you an email with details on how we will proceed with this one.
The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
Jaybird_Bruce
Jaybird Customer Experience
#PowerYourPassion -
Hi, i am just open my box.
i am facing the same issue of left bud not working.I have tried this method and it's not working.
https://www.jaybirdsport.com/en-sg/jaybird-support/jaybird-run/faq/troubleshooting/my-right-jaybird-run-bud-plays-music-and-my-left-bud-says-connect-other-earbud-when-i-press-the-button-what-do-i-do.htmlPlease advice asap. thank you.
Please sign in to leave a comment.
Comments
12 comments