Jaybird Run - Left ear bud won't turn on

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Paul Murray

My left ear bud had problems pairing with my right, and now won't turn on at all. It is fully charged as when I put it in my charger, the solid green light goes on? Not what I expected for $300+ buds. Hope you can offer a solution.

 

Cheers

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12 comments

Date Votes
  • Official comment
    Logi_Bruce

    Hello Paul,

    I am sorry to know that your Jaybird Run left bud stopped working. This is not the quality we're expecting from our product.

    Please follow the steps below to factory reset your buds:

    -Turn off your right earbud by pressing the right multifunction button for 3 seconds.
    -With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.
    -Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.
    -When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Paul Murray

    I have tried to do this numerous times but the step where I need to turn on the left ear bud to link it I cannot do as it doesn't power on?

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  • Cheah Wai

    Hey man mine isn't working too have u had any luck fixing it?

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  • Patricia Stephenson

    Paul Murray and I have the exact same problem and I have performed the same steps to no avail. Left bud won’t work. Will you send us new buds?

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  • Paul Murray

    No it hasn’t worked, the left one won’t even turn on? How do I arrange replacements or a refund?

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  • Logi_Bruce

    Hello Paul, Cheah and Patricia,

    I am sorry to hear that it did not work but I appreciate you reaching out.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Cheah Wai

    Hi Bruce, it's me Cheah again. I have Ticket Number : 486345, and my case has been passed on from department to department without any assistance and with conflicting messages. Please provide me with a secure concrete answer and solution instead of passing on the bucket any further. As this problem has been pending and I have been very patient about it.

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  • Edward Huff

    Same here, my left jaybird run earbud is charged but will not turn on

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  • Felicia Nielsen

    Hi!
    I have the exakt same problem, Only had mine one month....

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  • Logi_Bruce

    Hi Felicia,

    Thank you for reaching out. I am sorry to hear that you're experiencing the same.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Seth Morun
    • Edited

    Same thing happened here, my left earbud just won't turn on. It is fully charged and I already hard reset the earbuds but it didn't work. It has been two weeks by now. I need solutions.

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  • Paul Goh

    Hi, i am just open my box. 
    i am facing the same issue of left bud not working. 

    I have tried this method and it's not working.
    https://www.jaybirdsport.com/en-sg/jaybird-support/jaybird-run/faq/troubleshooting/my-right-jaybird-run-bud-plays-music-and-my-left-bud-says-connect-other-earbud-when-i-press-the-button-what-do-i-do.html

    Please advice asap. thank you.

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