My Jaybird X3 isn't turning on

Comments

12 comments

  • Official comment
    Bruce

    Hi Waldemir,

    I am sorry to hear that your Jaybird X3 won't turn on. This is not the behavior and performance expected from the product.

    Please try these suggestions that can help to resolve the issue of your headset:

    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Try a different power source/charger
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

    Comment actions Permalink
  • Waldemir Farias

    Hi, Bruce.

    I still have been with the problem. My Jaybird X3 won't turn on. I used the 2 reset models (Factory reset and 8 Button process) and I tried to charge in another computer, but the problem wasn't solved. When I try to charge (at any computer) the LED status lights has been green, but the equipement won't turn on.

    What do I need to do? Is there another reset model?

    0
    Comment actions Permalink
  • Bruce

    Hi Waldemir,

    I appreciate the update.

    Is it possible for you to try and plug the buds to an outlet using a wall adaptor? This will help us further isolate the issue.

    Thank you for understanding and I look forward to hearing back from you.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

    0
    Comment actions Permalink
  • Waldemir Farias

    Hi Bruce, 

    Could I use an I-Phone's charge adapter for this?

    Best Regards

    Waldemir

     

    0
    Comment actions Permalink
  • Nitin Kanojia

    Hi Team,

    I am facing the exact same problem, tried both methods, & both usb & wall charger, but no luck.

    It may turn on randomly again & once I'll power off, the same issue would re-occur. Please suggest for a permanent resolution.

    0
    Comment actions Permalink
  • Paul Hugunin

    I also have the same issue. tried both methods, am using a wall charger, but no response. It doesn't power back on. The light is green. Please respond.

     

    0
    Comment actions Permalink
  • Waldemir Farias

    Hi, Bruce.

    We are 3 now with the same problem. I did your suggestion ("try and plug the buds to an outlet using a wall adaptor") and the problem wasn't solved. What should I do now?

     

    0
    Comment actions Permalink
  • Nitin Kanojia

    I posted on Jaybird's official Fb page as well, goes to show how they treat their customers. Shame!

    0
    Comment actions Permalink
  • Jay Miller

    The same problem for me. I've tried both reset methods to reset. Are there any other suggestions? The charger light stays green but won't turn on.

    0
    Comment actions Permalink
  • Jay Miller

    Hello?

    0
    Comment actions Permalink
  • David Bell

    I had the same problem.
    I was able to fix it by resetting the device while it is connected to my PC .

    0
    Comment actions Permalink
  • Steven Pettit

    I got mine from Amazon yesterday and only bought them because of the 4.5 star rating. They worked one time today and now will not power on. Why don’t we all leave a one star so people like us don’t keep buying garbage that doesn’t work. They clearly aren’t fixing the issue
    Disappointed customer

    0
    Comment actions Permalink

Please sign in to leave a comment.