Jaybird X4 won't connect for audio calls.

Comments

3 comments

  • Official comment
    Bruce

    Hello Todd,

    I am sorry to hear that your Jaybird X4 won't connect for all audio. This is not the quality we're expecting from our product.

    Kindly try a Factory Reset as listed below:

    1.Turn your X4 earbuds off by holding the Middle Button until the LED illuminates red and then goes off.
    2.When your earbuds are powered off, press & hold the Middle Button for 5 seconds until the LED starts blinking green/red.
    3.While the LED is blinking green/red quickly double press the Middle Button. The orange LED will blink twice and you hear a ‘beep’ tone.
    4. Now your earbuds are reset and ready to pair. Go to your phone’s/music device’s Bluetooth menu and select X4 to re-pair.

    You can further isolate the issue by testing with a different device or a device with a different OS.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Taylorgb

    Im having the same issue and the factory reset didn't work. I received these headphones today and I am already having problems.

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  • Jake Miner

    I just returned my x4’s to Best Buy because of this. I got a new pair with the warranty but they still won’t connect to phone calls. Everything else works fine but if I get a call, I have to remove my headphones.
    Jaybird used to be cool. I’ve been using cheap headphones for about 6 months because my “good” headphones are shit. What happened to you Jaybird? I’ve had every model of blue buds up to this point. They’ve all been great for a while but they always break. This will be my last pair of Jaybirds. These kinds of issues should NEVER happen with headphones that carry such a ridiculous price tag.

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