Tarah Pro going straight into pairing mode

Comments

2 comments

  • Official comment
    Bruce B.

    Hi Fred Smith,

    I am sorry to hear that your Jaybird Tarah Pro goes directly into pairing mode. This is not the quality we're expecting from our product.

    When you turn on the Jaybird Tarah Pro for the first time, it will go directly to pairing mode. Please make sure you have paired it successfully using the Jaybird App.

    If it still does not work, you can do a factory reset as listed below:

    1. With your earbuds off, press and hold the middle button for 5 seconds until the LED flashes white and you hear the pairing prompt.
    2. Double press the middle button. The LED will flash red briefly and the earbuds will turn off. Your earbuds have now been reset.
    3. When turned back on, your earbuds will automatically be in pairing mode. You will need to pair them to your audio device again and re-select your favourite preset.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

  • Consumer_Crusader

    I have seen the same issue. Each time I have mentioned this issue, the support people act lie they have never heard this.

    0

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