First deeper/darker voice in parallel with multiple disconnects a week ago, now my Freedom 2's are dead

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2 comments

  • Official comment
    Bruce

    Hi Elisabeth,

    I am sorry to hear that your Jaybird Freedom 2 won't start. This is not the behavior and performance expected from the product.

    Please try these suggestions that can help to resolve the issue of your headset:

    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Try a different power source/charger
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Elizabeth Pomajzl

    Elisabeth...I experienced the exact same issue as you are experiencing...weird low voice & constant disconnect about 15-20 minutes of use even though buds are charged. I’m thinking of deleting app & redoing app. At first I thought it was disconnecting when my Apple Watch was chiming about something but now I don’t think so. I did notice this after an Apple update though. Elizabeth P

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