Broken cable at volume control

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Juan Carlos Sampedro

• July 23, 2019 10:23

Hi,

The cable near the volume control is starting to peel, image attached:

 

Is there any solution to avoid this?

thanks

regards

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• Official comment

  

  Logi_Bruce

  • July 23, 2019 21:58

  Hi Juan,
  
  Thank you for reaching out and posting your query. I'll be happy to help you with this one.
  
  First, I'd like to know if the damage affects the sound. If not, we recommend against wrapping the wire too tightly and avoid crimping the wire.
  
  Store the buds in its original pouch or something more spacious.
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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• 

  Juan Carlos Sampedro

  • July 26, 2019 14:44

  Hi,

  I´m afraid it affects the sound, there are cracks and weird sounds 

  And yes, always I carry them on its original pouch

  regards

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• 

  Logi_Bruce

  • July 26, 2019 17:06

  Hello Juan,

  Thank you for letting me know. Sorry to hear that you're experiencing audio issues.

  I've sent you an email with details on how we will proceed.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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