X3 won't charge



  • Official comment

    Hi Sam Heitzman,

    I am sorry to hear that your Jaybird X3 won't charge. This is not the behavior and performance expected from the product.

    Please try these suggestions that can help to resolve the issue of your headset:

    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Try a different power source/charger
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

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  • Sam Heitzman

    Thanks for the reply Bruce. However I’ve already done all that and it still doesn’t work. Is there a warranty claim or anything I can make?

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  • BikeBradB

    Sam -   I have the same problem.    unfortunately, it seems like they have a limited life, then die.    I had similar problems on another Jaybird product and ended up throwing them away.      I also bought the Tarah pro and so far they have been working great.   Hopefully Logitech can fix some of these charging problems going forward.        

    FYI - I will give Jaybirds and now Logitech props for replacing several different headphones in the past, but I'd rather have a long lasting product instead. 

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