Tarah Pro Windows 10 connectivity issue

Comments

20 comments

  • Official comment
    Bruce

    Hey Manu!

    Thanks for reaching out. We tried to replicate your issue here at our headquarters, but everything seemed to be working properly! Have you updated the Bluetooth settings on your devices?

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Manu

    Hi,
    MY drivers are up to date.
    The only one that windows can't find drivers for is Jaybird.
    SS attached

     

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  • Itamar Egozi

    I am having the same exact problems. Do you have a fix for this?

     

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  • Ian Chen

    I'm having the exact same issues when doing a conference call with Cisco Webex or MS Teams on MS Windows 10. The connection can only last about 10~15 minutes long. It is very frustrating when people suddenly cannot hear me and I cannot hear what they're saying during the conference call. Please let me know how to fix this.

    Thanks in advance.

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  • Manu

    Sorry guys no fix.
    Also I got from support was an automated response pointing me to generic links to reset the headphones.
    I can’t even return the headphones as part of the 30 day policy coz they decided to not respond till 45 days had past. If you still have an opportunity try and return them.
    Never again will I buy anything made by this brand. You are better off getting Bose or Sony and pay a bit more. At least they work and actually understand “Customer Service”

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  • Bruce

    Hello Manu, Itamar and Ian,

    We are constantly improving our products  and I appreciate your feedback.

    Please note that the Jaybird Tarah Pro do not require drivers. Can you connect your buds to your phone or a different mobile device?

    I apologize for any confusion, your laptop require the drivers, not the buds.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Jesse Deisinger

    I just want to add on that I'm having the same problems as Ian, I can use my Tarah Pros with Skype for Business on Windows 10 perfectly for about 5-10 minutes, then something happens where I stop being able to hear and the person I am communicating with can no longer hear me. Toggling the audio source back to speakers and then back to the Tarah Pros seems to make it work again for a brief period, then it drops again.

    Audio only (no mic) works fine on WIn10, all calling works fine when paired to an iPhone. I did all the troubleshooting steps already. It's something that doesn't work when Windows 10 is using the mic and audio. 

    Unfortunately it makes them essentially unusable for being paired to my work computer, as I would have to unpair and switch headphones anyways if I need to take a call, which happens fairly frequently. I don't know if the problem is with Windows, Skype, the Tarah Pro firmware, or some combination, but I know other people who have other brand Bluetooth headsets and they work fine.

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  • Adam W

    Hi everyone, 

     

    We just released a Firmware update for Tarah Pro that should help in these scenarios. Firmware v1.0.07 is now the latest. To update, please head to the Jaybird app. 

     

    Adam 

    Jaybird Customer Experience

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  • Jesse Deisinger

    Did the update, that update does not fix the issue I am having.

    Calls in skype still cut off after 4-7 minutes, even with the auto-off power feature turned completely off. Did a reset of the headset and re-paired the headset with my computer, no change.

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  • Ian Chen

    The firmware update does not fix my issue either. The voice still could only be heard from each other about 10 minutes long during conference call with MS Teams or Sisco Webex.

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  • Luis Santamaria

    Has anyone been able to solve this? If so please share as I'm having exactly the same issues and have try multiple things that I have read online but I don;t seem to come with the solution

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  • Adam W

    Thanks for the feedback.

    Your feedback has been passed onto the development team. Please hold tight as they look into it.

     

    Adam

    Jaybird Customer Experience

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  • Adam W
    Hello again,
     
    So far our QA team has tested Zoom on Mac, iOS and Android, Skype on Windows 10, and Microsoft Teams on Windows 10. 
     
    Conference calls were tested and there were no disconnects or issues with Tarah Pro v1.0.07. The calls continued through the headphones until the call was hung up.
     
    As we have been unable to reproduce the issue, any specifics on the environment, equipment used, or anything you think is relevant or of note would be greatly appreciated.
     
    Please shoot it through and the team will continue to try and replicate.
     
    We appreciate your patience on this one.
     
    Adam
    Jaybird Customer Experience
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  • Luis Santamaria

    Thanks for getting back to me. Is there anything that I can replicate from my side that I can send so you can gauge what's the issue and how to solve it?

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  • Adam W

    Hi Luis, 

    Thank you for the offer.

    I've created a ticket for you so we can go through it in more detail.

     

    Adam

    Jaybird Customer Experience

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  • Andy Abanilla

     I am also having the same problem.

    I never had a problem when using my phone but whenever i am using may laptop (windows 10) which has the firmware and updates up to date, It can't even detect it, I tried hard reset and still it cant be detected when pairing.

    Few months back it connects but after 10-15 minutes it disconnects. Since yesterday, I tried everything, forget and pair, restarted my laptop, disable and enable my bluetooth device through device manager.

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  • Adam W

    Hi everyone, 

    Just wanted to give an update to this. We recently released a firmware update to Tarah Pro that we think should help the scenario you're running into. If you haven't already, please update your Tarah Pro to firmware version 1.0.08 and try again

    Please let us know how you go.

    Thanks,

    Adam

    Jaybird Customer Experience 

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  • Francisco P

    I have the same problem with Windows pro 10 since I bought the headphones.

    Actually I am in my second headset because the first time I wrote to customers support they send me a new one, but still the same issue, I am pretty sure is not hardware but drivers.

    When using this headphones with Windows it gets disconnected after a few minutes, this is during Skype call or web meetings. or while looking youtube videos.

    Now when the tech support sais they can't replicate this issue, I wonder if they are testing in the same computer they use to write codes. I have worked with developers and usually you have special settings in your machines and code software that it create a different environment than the majority of customers.

    I think you should test these headphones in your family computer is something that is not connected to your system or not even in that building.  We "customers" have exactly the same issue, only with this headset, I own other brands and none of them have this issue with Windows so I am sure there is something on the Jaybird Tara software that will disconnect your device from windows machines.

    Your help is really appreciated.

    Fco.

     

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  • Karl Whoever

    Hey i think i have found a solution. I had the same problem as everyone else with the disconnect. For me the solution was to uncheck the "Allow computer to turn off this device to save power" Bluetooth setting in the windows device manager. This has worked for me and my headphones haven't disconnected after that. i don't use the mic with the pc so i cant tell if that's working properly or not with Skype etc.


    https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_store/solved-bluetooth-mouse-randomly-disconnects-in/d74fb0cb-de8e-4361-a867-13818bbd80f6 

     

    WKJ

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  • Nick Montgomery

    Yeah, I have had the same issues. These earphones suck and I regret buying them. 

    The first pair I bought Jaybird eventually agreed to replace because they didn't stay on. 

    Now they won't stay connected to my personal or work computer, instead I have to delete and re-pair them almost every day (both computers run windows 10). 

    To top it off, the sound quality is vastly over-rated, particularly for classical music (anything involving orchestras they really struggle with). 

    Should have stuck with Bose...

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