Tarah Pro Windows 10 connectivity issue

Comments

27 comments

  • Official comment
    Bruce B.

    Hey Manu!

    Thanks for reaching out. We tried to replicate your issue here at our headquarters, but everything seemed to be working properly! Have you updated the Bluetooth settings on your devices?

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

  • Manu

    Hi,
    MY drivers are up to date.
    The only one that windows can't find drivers for is Jaybird.
    SS attached

     

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  • Itamar Egozi

    I am having the same exact problems. Do you have a fix for this?

     

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  • Ian Chen

    I'm having the exact same issues when doing a conference call with Cisco Webex or MS Teams on MS Windows 10. The connection can only last about 10~15 minutes long. It is very frustrating when people suddenly cannot hear me and I cannot hear what they're saying during the conference call. Please let me know how to fix this.

    Thanks in advance.

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  • Manu

    Sorry guys no fix.
    Also I got from support was an automated response pointing me to generic links to reset the headphones.
    I can’t even return the headphones as part of the 30 day policy coz they decided to not respond till 45 days had past. If you still have an opportunity try and return them.
    Never again will I buy anything made by this brand. You are better off getting Bose or Sony and pay a bit more. At least they work and actually understand “Customer Service”

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  • Bruce B.

    Hello Manu, Itamar and Ian,

    We are constantly improving our products  and I appreciate your feedback.

    Please note that the Jaybird Tarah Pro do not require drivers. Can you connect your buds to your phone or a different mobile device?

    I apologize for any confusion, your laptop require the drivers, not the buds.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Jesse Deisinger

    I just want to add on that I'm having the same problems as Ian, I can use my Tarah Pros with Skype for Business on Windows 10 perfectly for about 5-10 minutes, then something happens where I stop being able to hear and the person I am communicating with can no longer hear me. Toggling the audio source back to speakers and then back to the Tarah Pros seems to make it work again for a brief period, then it drops again.

    Audio only (no mic) works fine on WIn10, all calling works fine when paired to an iPhone. I did all the troubleshooting steps already. It's something that doesn't work when Windows 10 is using the mic and audio. 

    Unfortunately it makes them essentially unusable for being paired to my work computer, as I would have to unpair and switch headphones anyways if I need to take a call, which happens fairly frequently. I don't know if the problem is with Windows, Skype, the Tarah Pro firmware, or some combination, but I know other people who have other brand Bluetooth headsets and they work fine.

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  • Adam W

    Hi everyone, 

     

    We just released a Firmware update for Tarah Pro that should help in these scenarios. Firmware v1.0.07 is now the latest. To update, please head to the Jaybird app. 

     

    Adam 

    Jaybird Customer Experience

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  • Jesse Deisinger

    Did the update, that update does not fix the issue I am having.

    Calls in skype still cut off after 4-7 minutes, even with the auto-off power feature turned completely off. Did a reset of the headset and re-paired the headset with my computer, no change.

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  • Ian Chen

    The firmware update does not fix my issue either. The voice still could only be heard from each other about 10 minutes long during conference call with MS Teams or Sisco Webex.

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  • Luis Santamaria

    Has anyone been able to solve this? If so please share as I'm having exactly the same issues and have try multiple things that I have read online but I don;t seem to come with the solution

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  • Adam W

    Thanks for the feedback.

    Your feedback has been passed onto the development team. Please hold tight as they look into it.

     

    Adam

    Jaybird Customer Experience

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  • Adam W
    Hello again,
     
    So far our QA team has tested Zoom on Mac, iOS and Android, Skype on Windows 10, and Microsoft Teams on Windows 10. 
     
    Conference calls were tested and there were no disconnects or issues with Tarah Pro v1.0.07. The calls continued through the headphones until the call was hung up.
     
    As we have been unable to reproduce the issue, any specifics on the environment, equipment used, or anything you think is relevant or of note would be greatly appreciated.
     
    Please shoot it through and the team will continue to try and replicate.
     
    We appreciate your patience on this one.
     
    Adam
    Jaybird Customer Experience
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  • Luis Santamaria

    Thanks for getting back to me. Is there anything that I can replicate from my side that I can send so you can gauge what's the issue and how to solve it?

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  • Adam W

    Hi Luis, 

    Thank you for the offer.

    I've created a ticket for you so we can go through it in more detail.

     

    Adam

    Jaybird Customer Experience

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  • Andy Abanilla

     I am also having the same problem.

    I never had a problem when using my phone but whenever i am using may laptop (windows 10) which has the firmware and updates up to date, It can't even detect it, I tried hard reset and still it cant be detected when pairing.

    Few months back it connects but after 10-15 minutes it disconnects. Since yesterday, I tried everything, forget and pair, restarted my laptop, disable and enable my bluetooth device through device manager.

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  • Adam W

    Hi everyone, 

    Just wanted to give an update to this. We recently released a firmware update to Tarah Pro that we think should help the scenario you're running into. If you haven't already, please update your Tarah Pro to firmware version 1.0.08 and try again

    Please let us know how you go.

    Thanks,

    Adam

    Jaybird Customer Experience 

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  • Francisco P

    I have the same problem with Windows pro 10 since I bought the headphones.

    Actually I am in my second headset because the first time I wrote to customers support they send me a new one, but still the same issue, I am pretty sure is not hardware but drivers.

    When using this headphones with Windows it gets disconnected after a few minutes, this is during Skype call or web meetings. or while looking youtube videos.

    Now when the tech support sais they can't replicate this issue, I wonder if they are testing in the same computer they use to write codes. I have worked with developers and usually you have special settings in your machines and code software that it create a different environment than the majority of customers.

    I think you should test these headphones in your family computer is something that is not connected to your system or not even in that building.  We "customers" have exactly the same issue, only with this headset, I own other brands and none of them have this issue with Windows so I am sure there is something on the Jaybird Tara software that will disconnect your device from windows machines.

    Your help is really appreciated.

    Fco.

     

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  • Karl Whoever

    Hey i think i have found a solution. I had the same problem as everyone else with the disconnect. For me the solution was to uncheck the "Allow computer to turn off this device to save power" Bluetooth setting in the windows device manager. This has worked for me and my headphones haven't disconnected after that. i don't use the mic with the pc so i cant tell if that's working properly or not with Skype etc.


    https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_store/solved-bluetooth-mouse-randomly-disconnects-in/d74fb0cb-de8e-4361-a867-13818bbd80f6 

     

    WKJ

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  • Nick Montgomery

    Yeah, I have had the same issues. These earphones suck and I regret buying them. 

    The first pair I bought Jaybird eventually agreed to replace because they didn't stay on. 

    Now they won't stay connected to my personal or work computer, instead I have to delete and re-pair them almost every day (both computers run windows 10). 

    To top it off, the sound quality is vastly over-rated, particularly for classical music (anything involving orchestras they really struggle with). 

    Should have stuck with Bose...

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  • James Pritchard

    There is a real problem with these headphones on Windows 10. I have followed the instructions above to pair, but a) the headphones won't connect and b) they do not appear in the list of audio devices.  Re: (a) pressing the 'Connect' button on Windows (pictured) gives a response about the device not being discoverable.  This happens even if the headphones are still in pairing mode.  As others have said, this is not good for a premium (and expensive) set of headphones.

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  • Adam W

    Hi there, 

    Please try the following steps. When we run this through with customers on the phone, it works. We hope you have success too. 

    1. Turn your bluetooth on your computer off. 
    2. Turn your buds off.
    3. Forget your buds from your computer.
    4. Wait 30 seconds. 
    5. Turn your bluetooth on you computer back on.
    6. From the off position, hold the center button on your buds down until the LED begins to flash. 
    7. You should see your buds become available within the bluetooth menu, go ahead and select them. 
    8. Moving forward, you should notice that your buds will connect to the last device it was connected to automatically without the need to go through the pairing process again. 
    9. If you should find that your buds connected to a device that is different than the one you'd like to use at that moment when you turn them on, simply wait for 20 seconds, and then select 'Connect' on your buds from the your devices bluetooth menu of paired devices. You should hear your buds say, "Disconnected," "Connected." or "Connection Switched." From there you're all good. 
    10. If you don't find that these steps resolve your issue, please ensure that your buds are on the latest firmware version available and go through the steps again. 

    Lastly, if these steps still do not prevail. Please contact our customer service team by going to jaybirdsport.com/contact-us to view all of your localized support options.

    Adam

    Jaybird Customer Experience

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  • Matt Sullivan

    Hi Jaybird, 

    I am experiencing the same issue. 

    I have factory headset and reestablished the connection with my PC 

    It remains to cease connection after five minutes. 

    It is common these issues persist so frequently? 

    This is the second pair of Jarrah Pros due to the first pair had popping and cracking sound

    It's bizarre as I've had the x2 and x3 previously and they seem way more superior to the Jarrah Pro, yet the pro is more than twice the price of x2 and x3. So my advise to friends would be to get the x3 or go another brand all together

    This is a real shame, as they seem faulty in general and I'm guessing they will recall the pro headset or offer them at a discounted rate, as they don't connect automatically, pop and crack in sound, and cease connection on pc.

    Such a shame and decline of Jaybird's reputation as it seems  real waste of $250AU,

    Unfortunately, as mentioned other models were great, yet alike many I will be requesting a refund and switching brands to sony or bose 

     

    Matt 

     

     

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  • Ian Chen

    Hi Matt,

    I used to report the same connectivity issue as you can see above in this thread, but after doing firmware upgrade to v1.0.08, everything is just working perfectly, Skype, Teams, Webex, phone call, music.. all works great. So maybe you can try it out. Hope this helps.

    Ian

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  • Francisco P

    How did you do the update??

    I have tried deleting the app in my phone, resetting the headphones but I still have the original firmware 0.4.7.1

     

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  • Matt Sullivan

    Hi Ian and Francisco, 

    Thank you for your response and suggestions.

    Yes, downloaded the update to the app and also headset. Also downloaded the Bluetooth update for PC. Unfortunately, it doesn't connect automatically to PC. When I do connect manually for the purpose of videolink meetings, it doesn't connect to voice, only music. Or when it does connect to voice, so I can join videolink meetings, it drops out after a few minutes.  I don't know how many times I have had to excuse myself mid meeting. 

    Understand people love Jaybird and these might for connecting to phone for music, if cracking and popping like an dusty record doesn't bother them

    Happy to take them back to the store and get a return on the $250 I paid for them 

    Thanks again for the help

    Matt 

     

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  • Carolinian

    I am having the same problem. Tarah Pro drops off of PC video calls (Teams, Zoom) after a few minutes. I can sometimes get audio back by going through the manual settings but the Tarrah Pro mic seems to not be connected. It is not recognized by the computer. These are the only headphones that I have ever experienced this problem. I tried all the soft and hard reset suggestions, changed computer settings, and tech support suggestions from 2 different customer service reps.. Spent way too much time on this. I wish these would work because I like everything else about them.

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