LED solid red - won’t turn off



  • Official comment

    Hi Henry Jones,

    I am sorry to hear that your Jaybird X4's red LED does not turn off. This is not the quality we're expecting from our product.

    I suggest letting the battery drain to turn the buds off.

    Please follow the reset below to resolve the issue of your headset:

    1. Put your buds in pairing mode. Turn the buds off, then press and hold the Power Button for more than 4 sec until you see alternating red/green LED.
    2. While the LED is flashing red / green double press the Power Button.
    3. The LED will turn orange and your buds will turn off.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

    Comment actions Permalink
  • David Yoel Sifr

    Simple, this is my problem too, simple, disarm the front with a razor blade and take it off the led and the battery will long the 8 hours!

    Comment actions Permalink

Please sign in to leave a comment.