Can't connect Spotify to my account via the Jaybird app

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Trevor Sean Olsen

• July 12, 2019 04:35

Every time I try to connect Spotify on the Jaybird app, it just says it's loading. One time I tried it just before bed and let it sit all night. When I woke up, Spotify still wasn't connected. Any help with that?

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• Official comment

  

  Bruce

  • July 12, 2019 16:42

  Hi Trevor Sean Olsen,
  
  Thank you for joining the community and for posting your query. I can definitely help you with this one.
  
  Can you to uninstall and re-install the Jaybird App prior to connecting or logging into your Spotify account?
  
  Also, we can further isolate the issue by installing the Jaybird App to a different device or a device with a different OS to learn where the problem is originating from.
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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