Tara buds not working



  • Official comment

    Hi Christine Meredith,

    I am sorry to hear that your Jaybird Tarah stopped working. This is not the behavior and performance expected from the product.

    Please try these suggestions that can help to resolve the issue of your headset:

    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Try a different power source/charger
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

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  • Christine Meredith

    I already tried all of the trouble shooting tips and information on the website. None of which worked. I used them normally for a week, charged them on my computer several times with no problem. They suddenly stopped working. It shows they are charged but they do not come on.

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