My jaybird x4 right bud stopped working

Comments

3 comments

  • Official comment
    Bruce

    Hi Hamzatahir14,

    I am sorry to hear that your Jaybird X4's right bud stopped working. This is not the quality we're expecting from our product.

    Please check your buds are clean and free of debris.

    Here is a list of steps for the Factory Reset that will help resolve the issue:

    1. Put your buds in pairing mode. Turn the buds off, then press and hold the Power Button for more than 4 sec until you see alternating red/green LED.
    2. While the LED is flashing red / green double press the Power Button.
    3. The LED will turn orange and your buds will turn off.

    You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

  • Hamzatahir14

    Tried that method but it's not working

  • Hamzatahir14

    If you aren't gonna solve my problem here is the video that I would upload as a result
    https://youtu.be/3WPv_OdYaG0

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