Right earbuds stopped working

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1 comment

  • Official comment
    Bruce

    Hi Lucas Yan,

    I am sorry to hear that your Jaybird Tarah's right bud stopped working. This is not the quality we're expecting from our product.

    Please check your buds are clean and free of debris.

    Here is a list of steps for the Factory Reset that will help resolve the issue:

    1.If applicable, “FORGET” or “REMOVE” your Tarah earbuds in your Bluetooth list of discovered devices.
    2.Turn your Tarah earbuds off by holding the middle button until the LED illuminates red and turns off.
    3. When your earbuds are powered off, press & hold the middle button for 5 seconds until the LED starts blinking white.
    4. While the LED is blinking white, quickly double press the middle button. The LED will illuminate red briefly, and then the LED will start blinking white again.
    5. Your earbuds are now reset and ready to pair. Go to your audio device’s Bluetooth menu and select ‘Jaybird Tarah’ to re-pair.

    You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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