Weird behavior of x4's. It's charging but not working.



  • Official comment

    Hi Michał2842,

    I am sorry to hear that your Jaybird X4 stopped working. This is not the behavior and performance expected from the product.

    Please try these suggestions that can help to resolve the issue of your headset:

    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Try a different power source/charger
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at

    Warm Regards,
    Jaybird Customer Experience

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  • Michał2842


    thanks for your reply, Bruce. I'm glad you have responded to my comments. I saw those instructions before I started using my x4's. Unfortunately, even that I was following those practices it didn't for me otherwise, I wouldn't be here as you may guess. I have sent 2 emails to support channel so far but haven't received any feedback whatsoever, what should I do in such case?
    Best regards.

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