X3 shut downs after 1 min

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1 comment

  • Official comment
    Bruce

    Hi Wan Ling,

    I am sorry to hear that your Jaybird X3 is turning off. This is not the quality we're expecting from our product.

    Here is a list of steps for the Factory Reset that will help resolve the issue:

    1.Make sure your buds are powered off.
    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.
    3.Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

    You can further isolate the issue by testing using a different device or a device with a different OS.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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