Hello, I have been using the X3 for over a year, recently the side which is closer to the remote started sounding much quieter than the other one. It is also missing the low frequencies.
I tried resetting them to defaults many times as well as cleaning the buds. They appear clean and visually look the same - free of any debris.
The X3 Voice guide also sounds quieter, so we can rule out the problem of the sound source.
Can you please advise on what to do in this situation and is it a physical flaw or a software flaw?
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