Tarah pro -charger issue

Comments

4 comments

  • Bruce

    Hi László Babicz,

    I am sorry to hear that your Jaybird Tarah Pro does not charge properly. This is not the behavior and performance expected from the product.

    Please try these suggestions that can help to resolve the issue of your headset:

    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Try a different power source/charger
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • László Babicz

    Hi,

    I tried a variety of power sources, but the charger didn't do anything. I tried to connect the cradle to my portable power bank, my computer USB ports, two different phone charger-adapter but there was no charging/response.

    The charger is clean (almost brand new).

    Can you please start a replacement process or suggest alternative charging option for the tarah pro?

    I'd like to have a working charger as soon as possible.

    Many thanks,
    Laszlo

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  • Rodney Tyler

    If the charging is that picky why doesn't Jaybird supply a charger?

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  • László Babicz

    I think it just bad luck - the charger was most likely a faulty one straight out from the factory - I guess it happens 1-2x/ thousand produced. I only used my computer /power bank to charge it approximately 3 times since I purchased the product in June.
    The thing that surprised me, that even if it's not under guarantee (which it is btw) I wouldn't be able to purchase a new one since JB accessory page says the tarah pro charging cradle is "sold out"...

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