Jaybird Run left earbud won't connect at all



  • Logi_Bruce

    Hello Hazel Nut,

    I am sorry to hear that your Jaybird Run's left bud won't connect. This is not the quality we're expecting from our product.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird Customer Experience

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  • JS Williams

    The exact thing is happening with me.

    I have done the resets as well, and I cant get the software update to even recognize that my case is plugged in. So, I cant do the software update. 

    I have a really hard time with the left earbud. It always cuts out. This happens on a daily basis. I use them at work, and gym afterwards. I have to put it back in the case and take it back out in order for it to kick on. Kinda frustrating and needing some help??

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