MY jaybird freedom disconnected while I was using them (fully charged) and will not turn on now

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2 comments

  • Bruce

    Hi sdaiber,

     

    I am sorry to hear that your Jaybird Freedom won't turn on. This is not the behavior and performance expected from the product.

     

    Please try these suggestions that can help to resolve the issue of your headset:

     

    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • sdaiber
    Hello, Thank you for the quick response. When my headphones are plugged in they still blink red and green and will not turn on otherwise. As well, when the headphones initially stopped working they were fully charged they just shut off without warning (like the usual charge me notification) and would not turn back on after. Therefore, I unfortunately do not think there is an issue with the charging. Sophie Daiber Get Outlook for iOS
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