Issues with charging headset



  • Logi_Bruce

    Hi Irina's Jaybird,


    I am sorry to hear that your Jaybird Freedom won't turn on. This is not the behavior and performance expected from the product.


    Please try these suggestions that can help to resolve the issue of your headset:


    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.


    Feel free to reach back to us by replying to this post or contacting our other support channels at


    Warm Regards,


    Jaybird Customer Experience


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  • Irina’s Jaybird

    I have seen same response from jaybird to all issues posted, and it has nothing to do with the issue I described.

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  • mrleeinchicago

    Hi Irina. I'm having the same issue. The only way that I've found to make the charger actually charge my headset is to wet my finger and brush it agains the connectors. Was hoping to find a better solution in this forum, but I guess it's a common problem. 

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  • Eric

    Same issue, sweat created corrosion - help from Jaybird (as posted above) is useless. wetting finger and rubbing the connectors is the only thing that seems to work. Pretty disappointing especially when the product is marketed for sweat related uses.... have only had them for 10 months.

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