This has been ongoing for a while. The left bud had trouble charging. I had to do a variety of things to make them charge. It seems that finally the left bud is failing to charge completely. Is this issue covered under warranty?

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1 comment

  • Bruce

    Hi Juan3358,

     

    I am sorry to hear that your Jaybird Run's left bud does not charge. This is not the behavior and performance expected from the product. 

     

    Please try these suggestions that can help to resolve the issue of your headset:

     

    Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 2 hours only.

     

    It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris. 

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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