The LED on right of the charge charge case is lit and the left is not lit. Left turns on and says fully charges and the right will not turn on. What is the issue?

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2 comments

  • Bruce

    Hello TTedford57,

     

    I am sorry to hear that your Jaybird Run XT bud won't properly charge. This is not the quality we're expecting from our product.

     

    Resets are also recommended, I included both methods:

     

    To soft reset your right earbud:

     

    -Place your right earbud into the charge case and close the lid.

    -Open the charge case and remove your earbud.

     

    To hard reset your right earbud:

     

    -Turn off your right earbud by pressing the right multifunction button for 3 seconds.

    -With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.

    -Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.

    -When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN XT in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN XT earbuds? and reselect your favorite preset from the Jaybird app.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • TTedford57
    Tried everything, still not working.
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