I bought my Jaybird Run XT from Harvey Norman, but the series number on the charging case and the outer case cannot match. May I know what is wrong?


1 comment

  • Bruce B.

    Hi Chris_Gu,


    Thank you for joining the community and for posting your query. I can definitely help you with this one.


    It is normal for the Serial Number on the Jaybird Run XT to be slightly different from the Serial Number on the box.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience



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