when i listen to music on spotify (not on the jaybird app, the spotify app) if i skip music, the music randomly stop and the buds stop working. My cellphone is a huawei p20 pro if it can help. Thank you for your respond


1 comment

  • Bruce B.

    Hi ratemeplox,


    Thank you for joining the community and for posting your query. 


    Since you mentioned that you are not using Spotify within the Jaybird App, I suggest that you contact Spotify Support for further assistance.


    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience



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