My Tarah's battery life and connection strength has deteriorated drastically. The battery drains down too quickly and there are way too many connection drops even when the source is in well within the range.

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1 comment

  • Bruce

    Hi Aniket D,

     

    I am sorry to hear that your Jaybird Tarah does not hold a charge and disconnects. This is not the behavior and performance expected from the product. 

     

    Please try these suggestions that can help to resolve the issue of your headset's battery:

     

    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.

     

    For the connection issue, please follow the reset instructions here:

     

    https://www.jaybirdsport.com/en-us/jaybird-support/jaybird-tarah/getting-started/troubleshooting.html

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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