Left earbud not charging?



  • Bruce B.

    Hello Binsky,


    I am sorry to hear that your Jaybird Run's left ear bud isn't working. This is not the quality we're expecting from our product.


    Please observe the buds to further isolate the issue, you can connect the buds to a different device or a device with a different OS. Resets are also recommended, I included both methods:


    To soft reset your right earbud:


    -Place your right earbud into the charge case and close the lid.

    -Open the charge case and remove your earbud.


    To hard reset your right earbud:


    -Turn off your right earbud by pressing the right multifunction button for 3 seconds.

    -With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.

    -Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.

    -When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.


    You can also try re-establishing connection between the left and right earbud using the steps found on this link:




    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience


  • Mike Bowman

    I tried this long technical response, nothing. Took a toothbrush and cleaned charging portals on backside of earbud, works great. Maybe I was just lucky. KISS

  • Nigel Jarvis

    I took my first pair back because the left earbud did not recharge. Set 2 - same issue, left earbud would not charge. Just did the toothbrush tip and it now charges!!

  • Erlendur Sigurdson

    Ok so I couldn’t figure out why my left ear bud wouldn’t work then on better examination of my charging case I found one of the prongs not sitting correctly , fixed that and they both work!


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