Jaybird X3 power/pairing issue

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2 comments

  • Logi_Bruce

    Hi Paradedc,

     

    I am sorry to hear that your Jaybird X3 stopped working. This is not the behavior and performance expected from the product.

     

    Please try these suggestions that can help to resolve the issue of your headset:

     

    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Paradedc
    I have been using the same power plug and cable for the life of the device. Never charged it directly after a run, and this error occurred when the battery was at about 60%. I was just extra confused now that mutliple people are reporting this issue on your discussion page at the same time among different devices. If anything I am at least tryping to report this issue to your company incase other people run into the same issue. Since it broke I have tried numerous different power adapters and ways to charge the device however since it does show a green light when plugged in, I dont think that any of these are the issue and it is the sevice itself.
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