My left earbud completely stopped working.



  • Logi_Bruce

    Hi Rachel19,


    I am sorry to hear that your Jaybird Run left bud stopped working. This is not the quality we're expecting from our product.


    Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 2 hours only.


    It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris. 


    Feel free to reach back to us by replying to this post or contacting our other support channels at


    Warm Regards,


    Jaybird Customer Experience


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  • Rachel19
    I’ve attempted to charge it, and the right side will light up green, but no light at all the left side. I’ve tried holding down the reset button, followed the directions on the website to reset it. I think the left one is just dead?
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  • TDK31

    I have the same issue and have also done the soft and hard rest. Still does not work. doesn't even turn on. Would it be part of the warranty?

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