Can I get a replacement pair of X3 alpha green because the left earbud broke on me out of nowhere



  • Logi_Bruce

    Hi JoseC,


    I am sorry to hear that your Jaybird X3's left bud stopped working. This is not the quality we're expecting from our product.


    Here is a list of steps for the Factory Reset that will help resolve the issue:


    1.Make sure your buds are powered off.

    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

    3.Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.


    You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.


    Feel free to reach back to us by replying to this post or contacting our other support channels at


    Warm Regards,


    Jaybird Customer Experience


    Comment actions Permalink
  • JoseC
    • Nothing works its dead on one side it would be nice to get a replacement
    Comment actions Permalink

Please sign in to leave a comment.