How to fix random shutoff?

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E O

• June 12, 2019 11:14

My fully charged headphones auto powers off and goes to voice control .. and auto turns on and won’t pair. They are unusable. How can I fix them?

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  Bruce

  • June 12, 2019 20:43

  Hi EEO,

   

  I am sorry to hear that your Bluebuds X is turning off. This is not the quality we're expecting from our product.

   

  Here is a list of steps for the Factory Reset that will help resolve the issue:

   

  1.Make sure your buds are powered off.

  2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

  3.Hold both volume buttons for eight (8) seconds. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

   

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

   

  Warm Regards,

  Jaybird_Bruce

  Jaybird Customer Experience

  #PowerYourPassion

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  E O

  • June 14, 2019 23:54

  So I have it a try.... 1. I get the red/green 2. I hear the double tone chirp noise 3. I hear “searching for device” But now it won’t connect at all, and device is flashing red/green while searching ... I then power off and on but it goes back to searching for device and won’t connect. More help please! Emily Oehler, 571-289-7234 Please excuse typos sent from my iPhone

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