My right earbud keeps cutting out. I got the headphones a year and a half ago for christmas, so there is no receipt. Is there any way to get this fixed?

Comments

2 comments

  • Logi_Bruce

    Hi Hutch454,

     

    I am sorry to hear that your Jaybird Freedom 2's right bud is cutting out. This is not the quality we're expecting from our product.

     

    Please check your buds are clean and free of debris.

     

    Here is a list of steps for the Factory Reset that will help resolve the issue:

     

    1.Make sure your buds are powered off.

    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.

    3.Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

     

    You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • Hutch454

    None of this changed anything. Sometimes the right one works for a second when I tilt it a certain way. I think the electrical connection is bad

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