x2's went from 80% to turning off and needing a charge. (Red) light will NOT turn off! I charged it the whole day & never turned green. Says it's at 100% but (red) light will not turn off. Tried resetting it but it did nothing.

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1 comment

  • Bruce

    Hi Chynnamann,

     

    I am sorry to hear that your Jaybird X2's red LED won't turn off. This is not the quality we're expecting from our product.

     

    I've sent you an email with details on how we will proceed with this one.

     

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

     

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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