Jaybird RunXT gets disconnected after every 30 mins despite fully charged batteries.

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1 comment

  • Logi_Bruce

    Hi Ian.T,

     

    I am sorry to hear that your Jaybird Run XT's turn off. This is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset' battery:

     

    Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 2 hours only.

     

    It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris. 

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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