I just bought a pair of the run xt. The right ear bud is fine the left does not pair?

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1 comment

  • Bruce

    Hello Gnat,

     

    I am sorry to hear that the left does not pair to the right bud of your Jaybird Run XT. This is not the quality we're expecting from our product.

     

    Kindly try these suggestions:

    - Restart both headset and audio source.

    - Ensure that the audio source has the latest updates installed.

    - Perform a soft and hard reset: https://jaybirdsport.com/en-us/run-faq.html#reset

    *To soft reset your right earbud:

    1.Place your right earbud into the charge case and close the lid.

    2.Open the charge case and remove your earbud.

    If the soft reset did not work,please do the hard reset

    *To hard reset your right earbud:

    1.Turn off your right earbud by pressing the right multifunction button for 3 seconds.

    2.With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.

    3.Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.

    - Update the firmware of the headset: https://jaybirdsport.com/en-us/run-faq.html#firmwaredownload

    - Follow Peer Pairing Steps: https://jaybirdsport.com/en-us/run-faq.html#leftbud

    Start with earbuds in charging case:

    Start with both earbuds in the charging case with the lid closed.

    Open the charging case and remove your right earbud from the charging case.

    Close the charging case and turn off your right earbud by pressing the multifunction button for three seconds.

    Press and hold the right multifunction button for six seconds until you see the LED flashing green. When the LED flashes green, the earbud is in pairing mode.

    A voice prompt will say “Go to Bluetooth settings and select Jaybird RUN”.

    Go to your Bluetooth settings on your device and select “Jaybird RUN” in the list of discovered devices to connect.

    Once connected, you will hear “Connected” from your right earbud. The right earbud is the master and will peer connect to the left earbud automatically.

    Start with earbuds out of charging case:

    Make sure your earbuds are off.

    Press and hold the right multifunction button for six seconds until you see the LED flashing green. When the LED flashes green, the earbud is in pairing mode.

    A voice prompt will say “Go to Bluetooth settings and select Jaybird RUN”.

    Go to your Bluetooth settings on your device and select “Jaybird RUN” in the list of discovered devices to connect.

    Once connected, you’ll hear “Connected” from your right earbud.

    Ensure your left earbud is turned on by pressing the multifunction button for three seconds. The right earbud is the master and will connect to the left earbud automatically.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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