Why is there always a delay when watching movies? How can I make it sync? It is very frustrating. It occurs while I'm streaming movies using chrome. Really upset that I can't do the one thing I bought the headphones for.



  • Bruce B.

    Hello there,


    Thank you for joining the community and for posting your query. 


    We allow for a small amount of latency when watching video using Jaybird RUN XT. To ensure a premium music and sound experience and to guarantee the left and right earbud are always in sync, we introduce a small latency. The amount of latency can differ based on your operating system and video streaming app.


    Jaybird RUN XT are designed to ensure a premium audio experience while running.


    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience


  • Displeased

    Thanks, it's frustrating that I bought a $280 pair of headphones that can't be used to do a simple thing like watch a movie. I'll be returning these ASAP and will be really unlikely to buy anything from Jaybird again.


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