My charger for my run xt will not turn on the green LED lights and it will not charge my earplugs

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  • Logi_Bruce

    Hello Bongoloco,

     

    I am sorry to hear that charger for your Run XT will not turn on ad will not charge the ear plugs. This is not the quality we're expecting from our product.

     

    We also need to do some steps after if you can't turn on or charge your Jaybird

    - Use a different USB cable and charge the RUN using a PC as the power source.

    - Anything that is less than 1 AMP is safe and recommended charging source.

    - Charge the headset for 2.5 hours. Decrease the charging time if the headset is not fully drained.

    - Clean and look for little debris on the charging dock and metal prongs. Leave the headset to dry for 15-30 minutes before charging the unit.

    - Ensure that the buds are properly placed on the charging case. You'll know this if the left and right LED of the charging case lit up.

    - Ensure that all LED’s on the charging case will go to blinking green which means it is charging.

    - Do you see any bent prongs on the inside of the charge case?

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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