Volume stuck on Jaybird run XT



  • Bruce

    Hi Denysngo,


    Thank you for joining the community and for posting your query.


    By default, the control buttons on your Jaybird RUN XT is Play, Pause, Accept / End a call. To control the volume, you have to open the Jaybird App and select or "Alternate Controls" so you can adjust the volume using the buttons on your earbuds.


    Please check if your buds are on this Button Control setting. You can also check your app/phone's volume settings.


    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience


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  • christpoher6755

    I have this same problem. I have recorded a video of my phone doing it too. @Bruce Jason Balaoro? did not fully understand your question.

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