Tried to charge the charge box in many different power source, but it’s not charging.



  • Bruce

    Hello BowenChen,


    I am sorry to hear that your Jaybird Run XT's charging case does not charge properly. This is not the quality we're expecting from our product.


    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.



    Jaybird Customer Experience


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  • Charlizzo

    I'm having the exact same problem. I've only had these headphones for a month. Please help!

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