Tarah pro automatically disconnects/turns off while using



  • Bruce

    Hi Elys214,


    Thank you for joining the community and for posting your query. I can definitely help you with this one.


    Please check if your buds are snapped together. 


    When the earbuds are snapped together they disconnect from your audio device and re-connect when you pull the earbuds apart. If the earbuds are left snapped together for 15 minutes or more, the earbuds will power off.


    If they're still turning off, please follow the Factory Reset instructions here:




    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience


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  • Elys214

    The buds are on my ears when disconnect, I’ve tried the factory reset several times and they keep disconnecting

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  • EricCobblestone

    Im experiencing the same thing. Every 10 minutes or so my earphones turn off. I havent even used these to work out in yet.

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  • Deepak Shivhare

    Problem keeps creeping in it just turns off in a few seconds after starting it!!! Guess this is a phone defect

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  • Chris Hilliard

    This happens to me as well.  The jaybird tarah pros disconnect as im listening to music on my iphone or macbook. Battery is fully charged and I'm within 1- 2 ft of my phone or macbook.  


    Seems like some auto-off malfunctioning when it shouldn't be.  Ive tried factory reset but it does not help.  

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  • Robert Terjek

    Hi Guys , did anyone problem sorted ?
    I just bought it today , started to use it . Than an update downloaded. Since there it turns off every five minutes .
    Im really disappointed about this product , I thought I find my earphones for ultra marathons , right now Im feeling really unhappy .

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