Orange light When Charging, Won't Turn On

Comments

2 comments

  • Bruce

    Hi NS,

    I am sorry to hear that your Jaybird X3 won't turn on. This is not the behavior and performance expected from the product.

    Please try these suggestions that can help to resolve the issue of your headset:

    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Try a different power source/charger
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Alex Motawi

    Hello, is there a fix for this? My earbuds suddenly ran out of battery and I charged it with my computer, but now while charging the light is orange, and I dont know what this means. When I unplug the earbuds from the charger, all of the lights go on and the earbuds are completely unresponsive. They have the newest firmware and are only 6 months old. Any fix?

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