I am experiencing bad sound quality in my right ear bud. It sounds very quiet and distant, to the point where I can hear nothing at all. The left one is fine. I have reset as suggested on this forum/the FAQ and it has not worked. Any suggestions?

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1 comment

  • Bruce

    Hi Ellmrc,

     

    Thank you for joining the support community and for posting your query. I can definitely help you with this one.

     

    I believe your concerns are related, a great fit will mean a great sound. For setup instructions, follow the steps below and if you've already done these, please let us know and we can fine tune your fit further:

     

    OVER-EAR FIT

     

    1. Put the Tarah Pro earbuds in your ears.

    2. Rotate the body of the earbuds towards your cheek until they stop and wrap the cord behind your ears.

    3. Adjust the cord using the speed cinch.

     

    UNDER-EAR FIT

     

    1. Put the Tarah Pro earbuds in your ears.

    2. Rotate the body of the earbuds towards your ear lobe until they stop.

    3. Adjust the cord using speed cinch or shirt clip.

     

    For further instructions, you can also go here:

     

    https://www.jaybirdsport.com/en-us/jaybird-support/jaybird-tarah-pro/faq/find-my-fit/how-do-i-setup-fit-my-tarah-pro-earbuds.html

     

    As for the bass level, you can use the Jaybird App and configure the settings there for a custom sound experience. On the other hand, you can check your device's equalizer settings and the buds are clean and free from debris.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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