Wireless Tarah Headphones won’t charge

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2 comments

  • Bruce

    Hi Ispader,

     

    I am sorry to hear that your Jaybird Tarah won't charge. This is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:

     

    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

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  • lspader

    Thank you for the response. I have tried the above suggestions before writing you. Per your question/answer section on your website, it appears that this is a common issue with your product. What do you suggest for next steps? I would hope this item would work more than one time.

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