Tarah not charging



  • Bruce

    Hi eathomas19,


    I am sorry to hear that your Jaybird Tarah does not charge. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:


    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 1.5 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.


    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience


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  • eathomas19
    Hi, Thank you for your response. I have tried everything in your email. These suggestions were posted on the website. It is still not charging. Where do we go from here? Thanks, Elizabeth Thomas
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  • E'Alafio Terrell

    Same here. I've had mine just under a year and they've completely stopped charging. Is there an email for customer support?

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