Can’t hold a charge

Comments

6 comments

  • Bruce

    Hi ChrisXie5,

     

    I am sorry to hear that your Jaybird X4 do not hold a charge. Please try these suggestions that can help to resolve the issue of your headset:

     

    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.

     

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

     

    Warm Regards,

    Jaybird_Bruce

    Jaybird Customer Experience

    #PowerYourPassion

    0
    Comment actions Permalink
  • ChrisXie5

    I tried charging on a computer as instructed. After charging it for around 2 hours, I powered it on and the earbuds still said low battery. The charging cradle is new, and I made sure it was clear. Thank you for the response.

    0
    Comment actions Permalink
  • BWG

    I am having this same issue. I ordered brand new headphones two weeks ago and they finally arrived yesterday. I have tried three different power sources including a laptop and none of them have any effect whether I charge them for 30 minutes or 5 hours.

    Not really sure that opening the box with troubleshooting required is the kind of product I wanted.

    0
    Comment actions Permalink
  • ChrisXie5
    Hello, I responded to the forum but just in case you guys didn’t have the chance to see the response. I decided to respond here. I tried recharging it on the computer and got no better results. Thanks for the tips.
    0
    Comment actions Permalink
  • DonJacobo

    Sounds like I have exactly the same issue with my earbuds. Thanks for the update

    0
    Comment actions Permalink
  • spiekmonk

    Same issue here, new earbuds which arrived 3 days ago. Each time it happens i go into the app and it displays a different battery level everytime

    0
    Comment actions Permalink

Please sign in to leave a comment.