Battery Life Issues with X4



  • Bruce

    Hi SamuelBenn3749,


    I am sorry to hear that your Jaybird X4 won't hold a charge. I can assure that this is not the behavior and performance expected from the product. Please try these suggestions that can help to resolve the issue of your headset:


    - Computers are the best and safest method, as is anything 1 AMP or less.

    - Try a different power source/charger

    - Car chargers produce a much greater power supply and should be avoided.

    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,

    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.

    - Avoid charging your headphones after exposure to sweat.

    - Make sure charging port/cradle is clear of any debris.


    Feel free to reach back to us by replying to this post or contacting our other support channels at


    Warm Regards,


    Jaybird Customer Experience


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  • Ginnie_3

    Why are you saying that we should limit the charge time to 2 hours on a regulated charging circuit? If it lights up green and charge is full (as instructed in manual) then it should do the switching itself? Every other charge curcuits in electronics works this way. If battery is damaged by this it is a construct flaw.


    My Jaybird x4 was brand spanking new and after first charge it says 0%.. every single time. Something is wrong in curcuit because I can use them without running out but do not know how much power left in battery due to this.

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  • Triple b

    My X 4's battery life is running out too soon and they keep shutting off.?

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  • Valentino Azlaan

    My X4 is also having same issue, it is just few months since i got it from USA to Dubai and when i recently started using it i found that the battery backup is very less and it was not even 5 hours. This is the 3rd time i am having this issue. You guys need to understand one thing that i purchase your products and use it in dubai although i have better alternative options available in the same price bracket. 




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