Right side of ear buds not working



  • Bruce B.

    Hi Cedarious,


    I am sorry to hear that your Jaybird X4's right bud stopped working. This is not the quality we're expecting from our product.


    Please try the following to resolve the issue with your buds:


    -Move your earbuds and your Bluetooth device closer -- you may be experiencing Bluetooth interference. While the range of most Bluetooth devices is 10 meters (33 feet), the optimal range for any Bluetooth stereo device is about 60 centimeters (2 feet) from the audio source.


    -Your earbuds’ Bluetooth antenna is located in the inline remote -- try moving your audio source device closer to the side where the inline remote is located. For example, you can try moving your audio source device to your right pocket instead of your left.


    -Reset your Bluetooth connection by turning your device's Bluetooth off for one minute and then back on.


    -Complete a reset of your earbuds. See “How do I reset my earbuds?” for help with resetting your earbuds.


    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html


    Warm Regards,


    Jaybird Customer Experience


  • nicholas carter

    Is it possible that the wire is damaged in my jaybird x4

  • nicholas carter

    Sound keeps missing when the wire is moved on my jaybird x4. Have this problem with cheap and nasty ear buds but don't expect it with my jaybird.


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